Cashback on PokerCircle is just like real cash. You can withdraw or use it to play cash games.
At PokerCircle, player account safety is of the utmost priority. To ensure the same, it is now mandatory to get your account both KYC and PAN verified. Additionally, have a look at the list of benefits once the account is verified.
Due to some system limitations, we regret to inform you that we are unable to change your gender once you have entered the same.
Please be assured that your gameplay experience will not be affected due to this. You can enjoy playing games without any hindrances.
All usernames at PokerCircle are unique. Once a username is entered by the player, it can neither be modified by the player nor by the customer support team due to security reasons.
However, there is an exception to this rule: when the system automatically assigns a username to an account at the time of registration, the player will be given one opportunity to modify it. This is most often the case when the player's desired username is unavailable (already taken by a different user).
You can go to the My Account, tab on My profile and click on 'change username' to modify the same.
Once modified, the username would be permanent for the concerned PokerCircle account.
To change your email ID, follow the simple steps below:
Login to your account > Go to My Account > 'Profile' > 'Email ID' > Enter the Email ID > Enter account password > Save
Note: If the email id that you wish to update is already registered with us, you will not be able to update the same in your account.
To change your registered Mobile Number, follow the steps given below:
Login to PokerCircle -> Go to 'My Account' -> Tap on ‘Profile’ -> Tap on ‘Mobile’ ->Enter the mobile number that you wish to update -> Tap on ‘Send OTP’ -> Enter the OTP -> Tap on ‘Verify’
Note: The mobile number you wish to update should not be registered with another PokerCirlce account.
If you do not have access to your registered mobile number and wish to change the same, you can do so by sending us an alternate number along with any one of your id proofs by clicking on the 'Email us' button at the bottom of the page. We're always here to help!
If you are a registered PokerCircle player please follow the steps below to unsubscribe.
To do so,
1) log in to your account
2) Go to My Account Section
3) Click on the Preferences tab on the left.
You can change your preferences for these categories or subscribe/unsubscribe to emails from any of these categories by checking/unchecking the relevant box.
Additionally, you can also unsubscribe to our other promotional emails by clicking on the link that appears at the bottom of every promotional email we send.
For any further assistance, please don't hesitate to reach out to us via the 'Email us' button located at the bottom of the page. We're always here to help!
Kindly note that when playing multiplayer games online, the Internet connection quality should surpass that used for regular activities such as browsing and emailing. Even a slight decline in connection quality can significantly impact your PokerCircle experience.
If you encounter any issues with a degraded playing experience, we suggest attempting to play again after 15 to 20 minutes for improved connectivity.
Your registration on the Portal is restricted to a single user account which will be used by you to avail of the Services provided on the Portal. You are prohibited from creating or using multiple user IDs for registering on the Portal.
You can check your recent transactions in the 'View Transactions' tab.
To access this tab, click on the 'Hamburger' sign, and then click on 'My Transactions' and then select 'View transactions.'
From there, you can categorize the transactions into deposits and withdrawals, Game Transactions, bonuses, Cash offers, and cashback.
You will be able to only view the last 20 transactions.
For any further assistance, please don't hesitate to reach out to us via the 'Email us' button located at the bottom of the page. We're always here to help!
Our Customer Service team would be responding within 4 to 6 hours to all the queries raised by the players.
Playing with Proxy ID is not allowed on PokerCircle, If found appropriate action would be taken against it.
'Multiple Login Failure' error comes when the invalid password is entered consecutively beyond a limit.
In this case, the player has to login from the desktop & solve google captcha. Once you solve it and enter the correct password, you will be able to successfully log in to your account.
Before logging back into your PokerCircle account, we advise clearing your cache, cookies, and browsing history. Additionally, please ensure to check your internet connection.
If the above steps does not help we request you to uninstall the application and reinstall the upgraded application from the Playstore.
The state law of the states; Gujarat, Andhra Pradesh, Assam, Nagaland, Sikkim, and Telangana; has restricted any kind of cash e-gaming in their states until further notice. Hence you would not be able to play from these states.
To register please follow the steps below.
1. Click in login/Register using mobile
2. Enter your Mobile number
3. If you have an invite code or a referral code click on "Have an Invite Code'.
4. Click on 'Get Started'
5. Enter the OTP sent to your phone number.
6. Click on Verify to complete the registration process.
Note: If you unable to receive the first OTP click on "Resend OTP" or "Get OTP on Call" after 30 seconds.
PokerCircle discourages the use of multiple accounts. Each player is limited to having only one account. If you have already registered your phone number or email address with a PokerCircle account, you cannot use the same information to create another account. The platform kindly asks users to continue using the account they have already registered.
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