KYC

• Why is KYC rejected?

  Below listed is the list of the most common scenarios in which the documents get rejected. Please go through the list below to understand the reason and the appropriate action to resolve the issue of rejection.

  • Invalid/incomplete or not readable document: The documents you provided are either invalid or incomplete or unreadable. Please try uploading the correct or clear document.
  • Age Verification Error: As per the documents submitted, you are under 18 years of age and hence restricted from playing cash games on PokerCircle. You would not be able to re-upload the documents once rejected. 
  • Duplicate ID: The documents submitted by you are already linked with another user in our records. 
  • Blurred or Unclear: The document uploaded is blurred or unclear. Please try again with a clear document
  • Black & White or Xerox:  The document uploaded is black & white or a Xerox copy of the original. Please try again with the actual document.
  • Tampered Document: Face Missing: The document does not seem to have your image. Kindly upload a document with an image of you in it.
  • Tampered Document: The document seems to have been tampered with. Kindly update KYC with an original document.
  • Masked Aadhaar:  The Aadhar number seems to be hidden/masked. For KYC verification, we would need the complete Aadhar number to be visible & readable.
  • Front-Back Mismatch: Document Number missing/mismatch between the front and back image. 
  • Both Sides Needed: For KYC, we need both sides of the document to be uploaded.
• What is KYC verification?

  Know Your Customer, commonly referred to as KYC, enables us to verify the identity of our players. You only need to do this once as a first-time investor.

  With KYC verified, you would enjoy the below benefits. 

  • Faster Withdrawal process
  • Higher Limits
  • Quicker query resolution

  Please choose one option for account verification:

  • Provide your Aadhaar card number for partial verification, granting you speedy access to adding funds and participating in cash games.

  • Opt for verification through the phone number associated with your Aadhaar or Digilocker.

  • Complete verification by uploading a legitimate form of ID proof (Front & Back). 

  

   

   
• How to upload document for KYC verification?

  To upload your documents for verification, please follow the steps below:

  • Log in to your PokerCircle account and click on My Account.
  • Click on 'Upload Document' (KYC Verification).
  • Select the document you wish to upload.
  • Upload the front and backside of the documents. (For Eg – Aadhar card). 

  Note: The maximum size of the document that you will upload should not exceed 5 MB.

• Why is KYC mandatory?

  KYC verification is a standard process that legitimate PokerCircle uses to verify the identity of their players. The main objective is to prevent any misuse of the offered services by illicit elements. With KYC verification in place, you can rest assured that all your fellow players are verified and hence can place your trust in us.

  We highly value the trust our users place in us when sharing their personal documents, such as valid ID proofs. Safeguarding this trust is of utmost importance to us. The information provided by our users is solely utilized for verification purposes and is never shared with any third parties. Ensuring the security and privacy of our users' data is our top priority.

• What are the benefits of getting KYC verified?

  If your account is KYC verified you will be eligible for higher add cash limits and hassle-free withdrawals.

• Is it safe to add my documents and details in the system?

  We highly value the trust our users place in us when sharing their personal documents, such as valid ID proofs. Safeguarding this trust is of utmost importance to us. The information provided by our users is solely utilized for verification purposes and is never shared with any third parties. Ensuring the security and privacy of our users' data is our top priority.

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